At Kunming Yuanyue E-commerce Co., Ltd., we are committed to ensuring our customers are completely satisfied with their purchases. If you are not fully satisfied with your purchase, we offer a Refund and Returns Policy under the following terms:
1. Eligibility for Returns and Refunds
To be eligible for a return and refund, the following conditions must be met:
- The item must be unused and in original condition (including tags, packaging, and documentation).
- The return request must be made within 30 days of the delivery date. After this period, we are unable to accept returns or issue refunds.
- Defective or damaged items: If the product is damaged or defective, you may return it for a full refund or exchange.
2. How to Initiate a Return or Exchange
- Contact our customer service team at [Insert Email Address] within 30 days of receiving your order. Please include your order number and a description of the issue or reason for return.
- Our team will respond with instructions for returning the item and provide you with a return authorization.
- Return shipping: Customers are responsible for the return shipping costs unless the item is defective or we made an error in the shipment. We recommend using a tracked shipping service for returns.
3. Refund Process
- Once your returned item is received and inspected, we will notify you of the status of your refund request.
- If your return is approved, your refund will be processed and applied to the original payment method within 7-10 business days.
- Please note that shipping fees are non-refundable, unless the return is due to a defect or error on our part.
4. Non-Returnable Items
The following items are non-returnable and non-refundable:
- Items that have been used, worn, or washed.
- Personalized or custom-made jewelry products.
- Sale or clearance items, unless defective.
5. Exchanges
If you would like to exchange an item for a different size or color, please follow the same process for returns. Once we receive the returned item, we will process your exchange based on availability. If the new item exceeds the original purchase price, we may charge you the difference.
6. Shipping Charges
- For exchanges or returns due to customer preference, the return shipping fees are the responsibility of the customer.
- If the product is faulty or we made an error in fulfilling your order, we will cover the return shipping costs.
7. Damaged or Defective Items
If your item arrives damaged or defective, please contact us immediately at [Insert Email Address]. We will:
- Offer a full refund.
- Provide a replacement if available.
- Cover the cost of return shipping if the item is damaged or defective.
